- Edited video snippets with custom title animations for podcast guests & designed reusable intro/outro sequences for cross-platform consistency. - Repurposed 1–1.5-hour Zoom meetings into bite-sized content (two weekly variations) for podcast promos. - Collaborated with company founder to align video content with marketing goals while maintaining production quality.

- Resolved software/hardware issues for WinOS/Office users, including macOS with Office issues, while providing privacy & security education. - Authored weekly emails on emerging issue solutions/workaround & followed up with disconnected customers via phone call to resolve pending cases. - Collaborated with teams to address complex cases, refine troubleshooting strategies, & escalate T2/T3 issues with detailed documentation. - Consistently exceeded performance goals, upsold Microsoft products, & streamlined workflows through templates & bug identification.

Crypto Art & Animation: Designed digital artwork & animations for crypto clients, including coin designs & GIFs.